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Shipping and Returns

Shipping & Handling
All products usually ship within 2 business days from date of order. Add the processing time to the shipping time below to determine when you should receive your package.

Canada [British Columbia] orders
courier : canada post xpresspost
cost : 7.00 canadian per order plus 1.00 canadian for each item
processing time : within 2 business days
shipping time : 1 - 2 business days

Canada [Out of Province] orders
courier : canada post xpresspost
cost : 13.00 canadian per order plus 1.00 canadian for each item
processing time : within 2 business days
shipping time : 1 - 2 business days

Items are delivered by mail. If no one is available to accept your package, then a card will be left informing you that your package is waiting to be picked up at the nearest Canada Post office.

USA orders
courier : XPRESS post Canada Post
cost : 13.00 american plus .70 for each item.
processing time : within 2 business days
shipping time : 4 - 5 business days.

Items are delivered by mail. If no one is available to accept your package, then a card will be left informing you that your package is waiting to be picked up at the nearest Post office.

International orders
are shipped via Canada Post International Air with an expected arrival approximately 7-21 days from date of shipment. The cost of an International order are on average $25 CAN. For more information on International shipping please email us at service@mispelld.com shipping prices depend on location - we can ship worldwide.

International orders might be subject to additional custom charges and duties. These charges vary from country to country and are applied by the destination government. You are solely responsible for these charges.

Exchanges & Credit

Mispelld regrets that returns can only be processed under the following conditions.

1) You recieved the wrong order - you have not received the item(s) listed in your confirmation email. (This will be emailed to you after you order)
2) Wrong size - must be returned via prepaid shipping.
3) You are not 100% satisfied with the product - must be returned via prepaid shipping.

All returns will be accepted for exchange only so long as tags are attached and the garment has not been altered or washed. We must be informed of the return within 5 days of arrival of your purchase and returned merchandise must arrive back at Mispelld no more than 20 days from the time you placed your order.

Shipping charges are the responsibility of the customer. We will ship a new garment(s) or credit note within 24 hours of receiving the returned item. there are no refunds - only exchanges.

NOTE: you must receive a return authorization number and get ship back instructions before sending articles back... this number must be included with the return.

All ship backs must be returned via post. We will not accept packages if there are any outstanding shipping charges...the package will be refused.

For return requests, please email returns@mispelld.com

...And that's just a taste of what's available over at the Mispelld webshop.